1. Digital Product Refunds

Due to the nature of digital goods (such as templates, downloadable files, presets, or resources), all sales are final. However, refunds may be considered under the following circumstances:

You accidentally purchased the same product more than once.

You experience a technical issue that we are unable to resolve.

The product is significantly different from what was described or shown in the preview.

All refund requests for digital products must be submitted within 7 days of purchase.

2. Custom Services Refunds

For custom creative services such as video editing, branding, design, content strategy, or development services, refunds are handled based on project progress:

Before work begins: 100% refund.

After work begins: A partial refund may be issued based on the amount of work completed, milestones achieved, and time spent.

After final delivery: No refunds are available.

We always encourage communication and revisions, and we are happy to work with you to resolve any concerns to ensure satisfaction.

3. How to Request a Refund

To request a refund, please contact us at:

Email: jashanvisuals.business@gmail.com

Include the following details:

Your order number

Reason for refund

Any relevant screenshots or supporting context

Our team will review your request and respond within 3 business days.

4. Policy Updates

We may update or modify this Refund Policy at any time. Any changes will be posted on this page. Continued use of our website or services signifies acceptance of the updated policy.